Claims must be reported within 48 hours of delivery.
Buyers are strongly advised to record a complete unboxing video at the time of opening the package.
Without proper proof (video + photos), claims may not be considered.
Once verified, PSIEXIM may issue, a partial refund or a credit note for future purchases.
Non-Returnable / Non-Refundable Situations:
Products once sold are non returnable.
Claims made after 48 hours of delivery will be rejected.
Change of mind or buyer’s remorse.
Incorrect selection of product, size or specification by the buyer.
Once the product is handed over to delivery partner.
Transit Damage – Once the goods are handed over to the courier, PSIEXIM cannot be held responsible.
Delays or holds due to customs, courier or other third-party logistics.
Products damaged after delivery due to mishandling or improper usage.
To ensure transparency, we share photos/videos of the final packaged goods along with the weight and dimensions before dispatch.
This proves that the shipment left our facility in perfect condition.
Process for Claims
Notify us within 48 hours of receiving the shipment.
Provide Order ID, proof of purchase, photos, and the unboxing video.
Our support team will verify and respond within 3-5 business days.
If approved, your resolution will be processed within 7–10 business days.
Please Note: Buyers are responsible for compliance with import regulations and customs clearance in their country.
PSIEXIM is not liable for delays, holds or rejections by customs authorities.
Shipping costs are non-refundable, except in cases where PSIEXIM made an error.
However, We shall help in resolving delays to the best of our capabilities from our end to ensure our customers receive a hassle-free experience.
Our Commitment
We value our customers’ trust and long-term relationships. That’s why we:
Ensure all products are quality-checked before dispatch.
Provide photo/video proof and weight confirmation of shipments before handover.
Encourage customers to record unboxing videos for transparency.
Offer credit notes and partial refunds instead of costly returns, ensuring fairness to both sides.
Privacy Policy
At PSIEXIM, your privacy is important to us. This section explains how we collect, use and protect your personal information when you visit our website or place an order.
Information We Collect
Personal Details: Name, billing/shipping address, email, phone number.
Payment Data: Processed securely through third-party payment gateways. We do not store full credit/debit card information.
Order Details: Products purchased, transaction amounts, shipping preferences.
Technical Data: IP address, browser type and cookies to improve site functionality.
How We Use Your Information
To process and deliver your orders and provide order updates.
To handle customer service inquiries and claims.
To send transactional emails (order confirmations, shipping updates).
To improve our website, services and user experience.
Data Protection
Your data is stored on secure servers and protected by industry-standard encryption.
Access to personal information is restricted to authorized PSIEXIM staff for order fulfillment only.
Sharing of Information
We never sell or rent your personal data to third parties.
Information may be shared with logistics providers, payment gateways and customs authorities only to the extent necessary to complete your transaction.
Your Rights
You can request access, correction or deletion of your personal information by emailing at info@psiexim.com.
You may opt out of non-essential marketing communications at any time.
Cookies
PSIEXIM uses cookies to improve navigation and store user preferences.
You can disable cookies in your browser, but some site features may not function properly.
Contact Us
For any questions about this Returns & Refund Policy or Privacy Policy, please contact:
Email: info@psiexim.com
Business Hours: Monday–Friday, 11:00 AM – 6:00 PM (IST)
